The UK’s National Audit Office (NAO) has claimed that many government websites are still too complicated and difficult to use.

The total cost for government websites is £208m a year but improvement in quality since 2002 has been minimal. Nearly 25% of departments do not know how much their sites cost, or who is using them. Wow, why doesn’t that surprise me?

The Job Centre Plus site is one of the most visited. Why is this interesting? This site is one of the best examples I know of ‘goal centered’ navigation (i.e. navigation that is driven by what people want to do rather than by a subject). Why is this important? Because goal centered navigation is by far the best form of navigation for an older audience. Dick Stroud